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Frequently asked questions about our services, the booking process, payment methods, as well as Data Protection. If you can't find the answer you're looking for, send your question to reservas@orobus.net

We recommend that you book as early as possible, but at least 48 hours before the time of arrival. Tenerife Transfer guarantees that we will be able to deal with your request if the booking is made at least 48 hours prior to your time of arrival. We give no guarantee for bookings made less than 48 hours in advance. Whatever your circumstances, we will do everything we can to accommodate your needs.

Our Shuttle Transfer carries several passengers from one pick up point to multiple destinations.

Our Private Transfers are for single bookings only - whether they are for an individual or large groups.

The driver will drop you off at the closest, most convenient spot to your destination.
The driver will pick you up at the location you specify. Please make sure that you are close by to the location and on time so the driver can identify you.
When booking a transfer online, the time is calculated by us automatically.
Child seats for children aged below 3 years old and up to a height of 140cm can be booked in advance. Please keep in mind that child seats are not required for mini-buses or coaches.
Please read our Special Baggage guidelines by clicking this link: Special Baggage (PDF) This outlines which luggage is considered as Special Baggage. Special or Excess Baggage may be subject to a surcharge. Prams and travel cots must be registered when booking online and are eligible for an additional cost.
At Tenerife Transfer, we accept all major credit and debit cards. There are no charges when paying by credit card.
All data is encrypted and we abide by Spanish Data Protection Laws which dictate how long we can store your details for and we are not permitted to pass your details on to any third parties.
Invoices are available in a downloadable PDF format.
We will send an email confirmation to the email address you provide us with when making your transfer booking which you must print and present to the driver.
We will send an email confirmation to the email address you provide us with when making your transfer booking which you must print and present to the driver.

You can cancel your booking at any time. To cancel free of charge, the cancellation must be made at least 48 hours before your pick-up date. The cancellation must be made via our bookings page. The same conditions apply when altering or partialy cancelling your transfer.

For cancellations made within 48 and 24 hours before your pick-up date with us, we charge a fee of 50% of the total cost of your booking. For cancellations made within 24 hours, the charge will be 100% of the total cost of your booking.

Please note: "No shows" (not appearing on the agreed date), will be charged 100% of the total cost of your booking and the return pick-up will be cancelled automatically. You may still book another return transfer with us if you can book it at least 48 hours in advance. You can click here to reservas@orobus.net activate it again free of charge.

Basic Information about your Transfer

All information about your transfer booking can be found online at www.tenerifetransfer.net and on the confirmation email we send you upon making the booking.

One of our drivers will be holding up a sign with our logo on it in the arrivals lounge after you have claimed your baggage. Please see below some photos of the arrivals lounge where you can expect to find the driver:

We check the status of your flight so we arrive on time. Early check-ins can be arranged, just get in touch with us once you have made your booking.

Just in case you could not meet the driver at the exit of the luggage hall, please call our 24h service number. We will tell the driver where you are waiting. On early arrivals it can happen that the driver will arrive at the arranged pick-up time because he is busy and cannot arrange to be there before.

Service numbers:

For the time from 09.00am (Greenwich time) to 22.00 (10.00pm) (0034) 922 07 08 54

For the time from 22.00 (10.00pm) (Greenwich time) to 09.00am (0034) 672 292 315

Your Tenerife Transfer Booking

We are always looking at ways in which we can improve the service to our customers. Please visit our page www.tenerifetransfer.net and click on "Reviews". Please note: we only accept reviews when a valid booking reference has been provided.

We send a confirmation email with a tax invoice which can be used as a voucher and must be presented to the driver on both pick-up and return journeys. This invoice can also be used for accounting purposes.

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